Chapter 14, exercise 2, page 358, Nguyen Quang Minh 08ece

Dear Mr. Nam.

I was very unhappy to read your letter telling me about a serious leak of our beverage container. I promise you will receive the compensation as soon as possible from our company.

Doan Ha Tien, one of our best staff, has already been in touch with you to arrange a convenient time to come out to your home. He will talk with you about the beverage container, bring you a new white tablecloth and help you repair the leak. Besides that, if the leak cannot be fixed, we will replace a new beverage container to you. Just let us know your wish.

You have indeed been a good customer for many years, and I would hate to have this unfortunate incident spoil our relationships. To make up some extra double and expense you incurred, let me offer you a 10 percent discount on your next purchase or service order with us. Just bring in this letter when you visit us next, and we will give you that 10 percent discount.

Sincerely

Nguyen Quang Minh, president and CEO