Dear Miss An
I was sorry to know that you had a trouble in my pool. According to your letter, you lost your contact lens in my pool and asked us for compensation.
Thank you to come to my pool frequently. However, in the contract, you signed with us before swimming in my pool. One of the contract clause stated that the management is not responsible for loss of personal possessions. I will send you the contract as well as my letter to help you understand my situation.
To make you comfortable to swim in my pool next time, we will assign a staff in the swimming pool. The staff will help you find your personal possession when you tell him about that.
Please contact with us if we can be of any further assistance.
Sincerely yours
Nguyen Quang Minh, Manager.
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